Reference

How Our Legal Terms Protect Your Account

These terms set out your rights and our responsibilities when you hold an account with telur333. Access to our platform is available where local law in Malaysia permits, and these terms apply each time you log in, deposit via Touch 'n Go eWallet, Boost…

Jurisdiction-dependent accessAccount rights and obligationsData handling and retention policyContact path for legal requestsCookie and tracking notice

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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you need to raise a legal question, request your account data, or escalate a dispute, we have three contact paths available. Each channel routes your query to the right team without you having to repeat yourself across multiple touchpoints.

Live Chat Connect directly through the live chat icon in your account dashboard. Legal and account queries are handled during operating hours; a reference number is issued for every conversation.

Email Support Send detailed legal requests, data access queries, or account disputes to our support email. Responses are sent to your registered address, usually within two business days.

Account Help Centre The Help Centre inside your account lists step-by-step processes for data requests, account closure, and objection to data processing — no need to contact support for standard steps.

What These Terms Cover and How They Apply

telur333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account, you confirm that you have read and accepted these terms in full. Our platform is available to eligible accounts in regions where local law permits online gaming activity — if the law in your location restricts access, these terms do not grant

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you any right to override that restriction. We do not collect more personal data than is needed to operate your account: your registered name, contact details, and transaction records linked to deposits through Touch 'n Go eWallet, Boost, GrabPay, FPX, or DuitNow. Financial records are held
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for the period required under applicable law and are not shared with third parties outside of legal obligation or fraud prevention. You may request a copy of the data we hold on your account at any time by contacting our support team through the live chat
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channel. Any updates to these terms will be communicated to your registered email before they take effect. Continued use of the account after notification counts as acceptance of the revised terms. If you disagree with any change, you may close your account and request final withdrawal
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of your balance in ringgit (RM) before the effective date. Players in Ipoh and across Malaysia should note that the currency used throughout the platform is RM; all balances, deposits, and withdrawals are denominated in Malaysian ringgit only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE POLICY

Data Security, Cookies and Account Rights

We apply SSL encryption across every page, including the deposit flow for Touch 'n Go eWallet, Boost, and GrabPay transactions. Your account password is hashed and never stored in plain text, and session tokens expire after a defined period of inactivity on both mobile and desktop. We aim to keep your data accurate and up to date; you can request corrections directly from the account settings page.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can adjust cookie preferences from the settings menu on any device without losing your account state.

Data Retention

Transaction records tied to your ringgit (RM) account balance — including deposits made via FPX or DuitNow — are kept for the legally required period. After that period, data is deleted or anonymised.

Account Security

Two-factor authentication is available for your account login. We recommend enabling it from the security section — it adds a one-time code step each time you access the account from a new device.

Right to Access and Erasure

You can request a full export of the personal data we hold on your account, or ask for erasure of data we are not legally required to retain. Submit either request through live chat or support email.

Common Legal Questions About Your Account

These are the questions we receive most often from accounts in Malaysia about rights, data, and how our legal terms work in practice. Each answer reflects our actual policy — not a generic template.

These terms apply to anyone who opens and uses a telur333 account. Access is available where local law in Malaysia permits, and holding an account means you have accepted these terms in full.

Yes. Contact us via live chat or support email with your registered account details. We will compile and send your data export to your registered email address, usually within two business days.

We retain transaction records — including deposits made through Touch 'n Go eWallet, Boost, GrabPay, FPX, and DuitNow — for the duration required by applicable law, then delete or anonymise them.

We send a notification to your registered email before any updated terms take effect. Continued use of your account after that date counts as acceptance. You may close your account before the effective date if you disagree.

Submit a closure request via live chat or email. We will process your final withdrawal in RM to your linked payment method — Touch 'n Go eWallet, Boost, or GrabPay — before the account is deactivated.

We do not sell or share your data with third parties for marketing purposes. Data is shared only where required by law or to fulfil fraud prevention obligations — never beyond that scope.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Infotelur333 Glossary

How Our Legal Terms Protect Your Account

How to Reach Us on Legal Matters

Data Security, Cookies and Account Rights

Cookie Policy

Data Retention

Account Security

Right to Access and Erasure

Common Legal Questions About Your Account

01 Who do these legal terms apply to?

02 Can I request a copy of my personal data?

03 How long do you keep my transaction records?

04 What happens if the legal terms change?

05 How do I close my account and withdraw my balance?

06 Does telur333 share my data with third parties?

Legal

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